FAQ
Frequently asked questions
Card expired or expiring before a shift? You can still get certified, and walk out with your AHA eCard the same day.
No matches. Ask us directly →
Start here: the three we get asked most
You get your eCard the same day
Straight from the AHA, usually within an hour of finishing. It's your proof of certification.
Read the answerEmployers & boards accept it
The same AHA eCard hospitals, clinics, and licensing boards verify everywhere.
Read the answerFull refund 48h+ before class
Plans change. Cancel a day ahead for a full refund; reschedule links are in your email.
Read the answerAbout the classes
6Are these AHA-aligned classes?
Yes. Adriana is an AHA-aligned instructor through an AHA Training Center. Every card we issue is the same AHA eCard your employer or licensing board accepts. NRP cards are AAP-issued (the AAP, not the AHA, owns the NRP curriculum).
Do you offer Heartsaver for non-healthcare staff?
Yes, but not on the public booking calendar. We focus on healthcare certifications (**ACLS, PALS, NRP, and BLS**), and we run Heartsaver First Aid CPR AED for workplaces, schools, and groups on request. [Reach out](/contact) and we'll set you up.
My old class said 'BLS for Healthcare Providers.' Is BLS Provider the same?
Yes. AHA renamed the course. Same certification.
How long is my card valid?
Two years from the date of completion for all AHA cards. NRP is also 2 years (AAP). Cards say the exact expiration date.
When will I get my card?
Same day as your class, usually within an hour of finishing. Comes straight from the AHA (or AAP for NRP) to the email you registered with. Save that email; it's your proof of certification.
What happens if I don't pass?
Most students pass on class day. If the skills check doesn't go your way, we work through it together right there. If you still need more time, you get one free retest within 60 days, not another full class fee.
Expired card? You're not stuck. Most renewals re-certify the same day.
Booking & payment
5How do I book a class?
Use the [Book a Class](/book) page. Pick a course, pick a date, pay online. Confirmation hits your inbox immediately.
What payment methods do you accept?
All major credit and debit cards through Stripe. Apple Pay and Google Pay supported on mobile.
Can I pay in cash at the door?
For individual classes, no: payment is at booking. For group/on-site quotes, we can arrange invoicing or cash; [contact us](/contact).
Can my employer pay for my class?
For individual class registrations, the simplest path is for you to pay and submit for reimbursement. For groups of 4+ from one organization, we can invoice; use the [group quote form](/corporate).
Do you offer payment plans?
No. Class fees are low enough that we don't run payment plans on individual classes.
Schedule & location
4Where are classes held?
Individual classes are held at a partner training facility in Las Vegas, with parking on-site. We send the exact address when you book, along with arrival details.
Do you offer evening or weekend classes?
Yes. Real availability is on the [booking page](/book). If you need a slot you don't see, [reach out](/contact).
Do you teach on-site at our facility?
Yes. Surgery centers, dialysis clinics, urgent cares, IVF/fertility, birth centers, midwifery, OB practices, EMS, and transport teams. Minimum 4 students, within 25 miles of Las Vegas. See [group/on-site training](/corporate).
Do you teach in Henderson, Spring Valley, Summerlin, North Las Vegas?
Yes. All within our 25-mile radius for on-site group classes. For individual classes, students come to our partner training facility in Las Vegas (exact address sent when you book).
Renewals
2My card just expired. Can I still renew without taking the full class?
There's no separate renewal class. For ACLS, PALS, NRP, and BLS, everyone takes the same course and leaves with the same 2-year card, whether it's a first certification or a renewal. Just book the class. If your card has been expired for months, mention it at booking and we'll make sure you're set.
How early can I renew before my card expires?
Up to 60 days before expiration. New card's 2-year clock starts the day you renew (not from the old card's expiration), so renewing super early just shortens your usable time. Sweet spot is 30–45 days before expiration.
Cancellation & changes
3What's the cancellation policy?
48+ hours before class = full refund. Less than 48 hours = 50% credit toward a future class. No-show = no refund. Group bookings have a 7-day notice window for full refund. Full policy on the [cancellation page](/policies/cancellation).
Can I reschedule instead of canceling?
Yes. Your Cal.com confirmation email has a reschedule link. Reschedules requested 48+ hours ahead don't cost anything. Inside 48 hours, treated like a same-day cancel (50% credit).
What if I show up but realize I needed a different class?
ACLS, PALS, and NRP require the right prerequisites and we can't pivot live. We'll credit you toward the correct class and reschedule.
Group / Corporate
3What's the minimum group size?
4 students. Below that, send people to individual classes.
Maximum group size?
No maximum. For larger teams we schedule multiple back-to-back skills sessions in one day or spread them across days. Minimum is 4.
Do you provide certificates and rosters for our records?
Yes. Full roster with names, eCard IDs, and pass dates emailed within 24 hours of class.
Still have a question?
Adriana, a practicing nurse, reads every message and replies within one business day. Or book your class now.